Serenity Smiles is committed to protecting your online privacy. We feel it is important for you to know how we handle the information we receive from you via the Internet. You can visit the Serenity Smiles website without revealing any personal information. However, you are required to provide basic contact information if you wish to use the site to request an appointment, ask a question or subscribe to a newsletter, or apply for a position as an employee. If you wish to request an appointment, you will be asked what type of dental services you wish to obtain. If you wish to apply for a position as an employee, you will be asked to submit your current resume.
How we and our affiliates collect and use personal information
The website of Serenity Smiles may contain links to websites operated by third parties. Serenity Smiles has no control over the privacy policies and practices of such third-party sites, and if you have any concerns, you are urged to review the terms of those sites for more information about the policies applicable to those sites.
IP Addresses
We collect and log the IP address of all visitors to Serenity Smiles. An IP address is a number automatically assigned to your computer whenever you access the Internet. IP addresses allow computers and servers to recognize and communicate with one another. We collect IP address information so that we can properly administer our system and gather aggregate information about how our site is being used, including the pages visitors are viewing. To maintain your anonymity, we do not associate IP addresses with records containing personal information. We will use IP address information, however, to personally identify you in order to enforce our legal rights or when required to do so by law enforcement authorities.
How we use cookies
“Cookies” are small pieces of information that some websites store on your computer’s hard drive when you visit them. Like many other websites at times, the website of Serenity Smiles may use cookies to provide us with information relating to the sources of our site traffic. Collecting this information, however, does not allow us to personally identify you. Most web browsers automatically accept cookies but allow you to modify security settings so that you can approve or reject cookies on a case-by-case basis. Our site will work best if JavaScript is enabled. If you reject cookies from our site, some parts of the site may not work properly for you.
How we protect your personal information
Once your data reaches our servers, the same state-of-the-art security software that guards our company’s essential business data protects your data as well. In addition to using the most secure technology available, we do identify all data before they are used in any aggregate reporting that may be done.
What we provide to third parties
Except as noted above for our surveys, Serenity Smiles does not provide any third party access to your IP address and contact information. We may provide third parties with aggregate statistics about our visitors, traffic patterns and related site information. These data reflect site-usage patterns gathered during visits to our website each month, but they do not contain behavioral or identifying information about any individual member unless that member has given us permission to share that information.
Aggregate Information
We use general traffic, site usage and length-of-stay information in reports to third parties with which we have a business relationship. This sort of information is shared only in aggregate and does not personally identify you.
Children’s Privacy
This site is intended for adults age 18 or older. It is not intended for or designed to attract people under the age of 18. We do not collect personally identifiable information from any person we actually know to be under the age of 18.
Email communication that you send to us via the email links on our site may be shared with a customer service representative, employee, dental expert or agent that is most able to address your inquiry. We make every effort to respond in a timely fashion once communication are received. Once we have responded to your communication, it is discarded or archived, depending on the nature of the inquiry. The email functionality on our site does not provide a completely secure and confidential means of communication. It’s possible that your email communication may be accessed or viewed by another Internet user while in transit to us. If you wish to keep your communication private, do not use our email. You may decide at some point that you no longer wish to receive communications from our site. To stop receiving communications, contact us at any time.
Information Collection and Use
At Serenity Smiles, we are committed to protecting your privacy. We collect personal information, including your name, email address, and phone number, only when you voluntarily submit it through our website forms or during patient registration. We use this information to provide dental services, manage appointments, communicate clinical updates and follow-up care instructions, support billing and practice management, and respond to your requests.
Data Privacy and Sharing
We do not sell or rent your personal information to third parties. Personal information is used by our staff for patient care and practice management and is not shared with external entities for marketing purposes.
Text messaging originator opt-in data and consent are excluded from all data-sharing categories and will not be shared with any third parties.
We may disclose information when required by law, when necessary to provide requested healthcare or administrative services, or when explicitly authorized by the patient.
Security
We use administrative, technical, and physical security measures designed to protect personal information against unauthorized access, disclosure, or misuse. Data is stored on secure networks and is accessible only to a limited number of people who have special access rights and are required to keep the information confidential.
SMS/Text Messaging Communication
By providing your mobile number and opting in, you consent to receive text messages from Serenity Smiles. Messages may include appointment reminders, follow-up care instructions, account notifications, or office updates.
Opt-In: You may opt in through a website form that includes SMS consent or by texting START to (480) 400-5000.
Opt-Out: You may cancel the SMS service at any time by texting STOP to (480) 400-5000. After you send STOP, we will send one message confirming that you have been unsubscribed. After that confirmation, you will no longer receive SMS messages from us.
Help: If you experience issues with the messaging program, reply HELP for assistance or contact our office directly at (480) 400-5000.
Frequency: Message frequency varies based on your appointment schedule and needs.
Rates and Delivery: Message and data rates may apply to messages sent to you from us and to us from you. Carriers are not liable for delayed or undelivered messages.
Changes to our Privacy Policy
We will occasionally update this Privacy Policy. We recommend that you check back here often to see any changes that have been made, and how our policies may have changed with regards to your personal information, how we store it and use it to help give you the best online experience possible.
